Introduction to Process Mapping Course

The Case Study Approach

The Harvard School of Business pioneered the case study approach and we have used it successfully in delivering our Business Process Mapping training.

With this approach, the theory is reinforced through a practical, business oriented case study. Participants immediately apply what they are learning which improves retentioin.

The following topics are covered during the case study exercises in this Process Mapping course:

  • Capturing the high level End to End process
  • Identifying core, enabling, and support processes
  • Identifying and capturing process metrics
  • Mapping the As Is and To Be processes
  • Identifying and supporting process owners and managers
  • Identifying Quick Wins for process improvement
  • Differentiating between Value Added and Non-Value Added work
  • Start and End events
  • Start, Intermediate, and End events
  • Collapsed sub-processes
  • Sequence and Message flows
  • Swimlanes and pools
  • Artifacts
  • Common Tasks
  • Gateways

This 1 day Business Process Mapping course is offered on an In-house basis only. Please contact us to discuss your needs and receive a quotation.

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Business Process Mapping Course Description

Learn to map your business processes easily, efficiently and consistently using the industry standard - BPMN 2.0 which stands for Business Process Model and Notation from the Object Management Group (OMG).

You will learn the best practices in process mapping so that both the business and IT folks will be able to read and understand the maps. This course has been designed to support and complement the IIBA Business Analysis Body of Knowledge. (BABOK) (

Why choose a Business Process Mapping Course based on BPMN 2.0:

  • You will acquire a solid understanding of process mapping using a standard that is already widely established and accepted.
  • Adopting an existing industry standard is easier and delivers more efficient and consistent process mapping within the organization and for use with third parties.

Key aspects of the Business Process Mapping course include:

  • Reasons and benefits of mapping business processes
  • What you should map
  • What to do and not do
  • Who should be involved in mapping sessions
  • How to identify which processes to map and at which levels
  • Going from the AS IS to the TO BE process
  • Identifying process owners and their roles
  • Getting Buy In from your business users
  • Process improvement and redesign principles
  • How process maps integrate with BPMS tools
  • Integrating Business Rules
  • An explanation and use of the most common BPMN symbols including:
    • Events
    • Activities
    • Gateways
    • Sequence and Message flows
    • Expanded and collapsed sub-processes
    • Swimlanes and pools and many more