Business Process Mapping Course (2 Day)

The Case Study Approach

The Harvard School of Business pioneered the case study approach and we have used it successfully in delivering our Business Process Mapping training.

The theory is reinforced through a practical, business oriented case study. Participants immediately apply what they are learning which improves retention.

The following topics are covered during the case study exercises in this Business Process Mapping course:

  • Capturing the high level End to End business process
  • Identifying core, enabling, and support processes
  • Identifying and capturing process metrics
  • Mapping the As Is and To Be processes
  • Identifying and supporting process owners and managers
  • Identifying Quick Wins for process improvement
  • Differentiating between Value Added and Non-Value Added work
  • Mapping processes at a techincal level
  • Start, Intermediate, and End events
  • Creating ad hoc, loop and multi instance processes
  • Sequence and Message flows
  • Swimlanes and pools
  • Artifacts
  • All Tasks
  • All Gateways including inclusive and parallel gateways

This 2 day Business Process Mapping course is offered on an In-house basis. Please contact us to discuss your needs and receive a quotation.

Business Process Mapping Course Comparison

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Business Process Mapping Course Description
Learn to map your business processes easily, efficiently and consistently using the industry standard - BPMN 2.0 which stands for Business Process Model and Notation from the Object Management Group (OMG). This course covers all of the material in the 1 day course plus the more technical modelling elements and techniques required for using the maps within IT.

You will learn the best practices in process mapping so that both the business and IT folks will be able to read, understand and use the maps throughout the organization. This course has been designed to support and complement the IIBA Business Analysis Body of Knowledge (BABOK). (

Why choose a Business Process Mapping Course based on BPMN 2.0:

  • You will acquire a solid understanding of process mapping using a standard that is already widely established and accepted.
  • Adopting an existing industry standard is easier and delivers more efficient and consistent process mapping within the organization and for use with third parties.

Key aspects of the Business Process Mapping Course include:

  • Reasons and benefits of mapping business processes
  • What you should map and not map
  • Who should be involved in mapping sessions
  • How to identify which processes to map and at which levels
  • Going from the AS IS to the TO BE process
  • Identifying process owners and their roles
  • Getting Buy In from your business users
  • Process improvement and redesign principles
  • How process maps integrate with BPMS tools
  • Integrating Business Rules
  • Detailed explanation and use of 95% of the most common business and technical BPMN symbols including:
    • Events
    • Activities
    • Gateways
    • Sequence and Message flows
    • Expanded and collapsed sub-processes
    • Swimlanes and pools