Are you automating processes and missing opportunities for process improvement?
Most systems projects have an additional goal of improving your business processes but few organizations actually achieve these benefits. Although some improvement is made, too often inefficient and unnecessary activities end up being automated.
Business Analysts have been trained to document the current or As Is process and then they attempt to identify what can be improved as a result of automation. The mindset of the business is based on what users know (current state) so future state process thinking is automatically influenced by that knowledge. Few Business Analysts have the requisite experience in facilitating a redesign of the process based on business objectives. They lack the tools to overcome the “We have always done it that way” thinking.
Our consultants have the training, tools, and experience to lead the business areas through a formal process redesign that isn't hindered by current state thinking. Our approach maintains the focus on the end to end process, keeping in mind the strategy, objectives, and business drivers. This approach results in a robust process improvement plan reducing the risk of automating steps that could be improved or eliminated.
The future state or To Be process documentation becomes the basis for developing more detailed system requirements and identifies non-system, process improvement changes to be implemented.
If you are faced with these challenges, we would be happy to provide you with a free consultation to discuss how we can help you make sure the benefits of process improvement are achieved in your organization.
Please contact us today either by telephone or email.
